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Unambiguous Progress Assessments in Outsourcing Transitions
During the transition of service provisions from one service provider to a new provider, which often takes several months, sooner or later the question arises: is the new service provider sufficiently prepared to provide the services in the expected quality from service commencement date onwards?
Effective Risk Mitigation in Outsourcing Transitions
The transition of services from one service provider to a new provider is associated with considerable risks. Companies often enough experience a drop in service quality after the new provider has taken responsibility despite having considered all good practices such as careful planning of the transition, diligent review and acceptance processes for interim results or milestones, etc. Worst case, services were partially overlooked during the transition and result in a service continuity issue.